Charter for Clients of North Shore Family Mediation

Christine Bennett is highly trained as a counsellor, psychotherapist and Family Dispute Resolution Practitioner who has been in private practice for 20 years.

Christine adheres to the ethical guidelines as set out by PACFA and the obligations of family dispute resolution (FDR) practitioners under the Family Law Act 1975 (the Act) and the Family Law (Family Dispute Resolution Practitioners) Regulations 2008 (the FDRP Regulations). Christine is a registered clinical member of PACFA, a Mental Health Practitioner (PACFA Reg 20566) and Professional Member Resolution Institute.

As a client of North Shore Family Mediation, you have a right to expect that:

• You will be treated with respect.
• You will receive a clear explanation of the service you will receive.
• Your consent for any service will be sought by the practitioner prior to the service commencing and as it progresses.
• You will receive an explanation about the nature and limits of confidentiality surrounding the service.
• You will be clear about the nature of the dispute about which you and the FDRP are working toward reaching agreement.
• You will receive competent and professional service.
• You will receive a clear statement about fees.
• An estimate of the number of sessions required to achieve agreement will be discussed.
• You will receive a service free from sexual harassment.
• You will be shown respect for your cultural background and language tradition.

Note:

If you have any concerns about the above matters, discuss them with your Family Dispute Resolution Practitioner.

If you have concerns about the conduct of your Family Dispute Resolution Practitioner, you may contact Resolution Institute to lodge a complaint.